Article 1 (Purpose)

1. These Terms of Service (“Terms”) govern the use of the global Korean medicine–based wellness platform services provided by ONYU (“Company”), including the mobile application, APIs, and all related programs (collectively, the “Service”). They set forth the rights, obligations, responsibilities, conditions, and procedures between the Company and users.

Article 2 (Definitions)

1. “Service” means all digital services operated by the Company, including website/app, care & treatment booking intermediation, payments, AI translation/summarization/assistant features, reviews, and location-based navigation.
2. “Mobile Application” or “App” means the ONYU app distributed via iOS/Android app marketplaces.
3. “User” means any person, whether a registered member or not, who accesses and uses the Service in accordance with these Terms.
4. “Member” means a person who enters into a service agreement with the Company and holds an account.
5. “Provider/Partner” means a business that offers its products/programs through the Service, such as Korean medicine clinics, Korean-style spas, and wellness institutions.
6. “Content” includes all text, images, videos, reviews, profiles, and care/treatment-related records provided in the Service or posted/uploaded by users (“User Content”).
7. “App Market Operator” means a third party such as Apple App Store or Google Play.

Article 3 (Posting and Amendment of the Terms)

1. The Company posts these Terms on initial screens, settings, or linked pages within the Service.
2. The Company may amend the Terms within the scope permitted by law. Material terms and their effective dates will be notified at least seven (7) days in advance (thirty (30) days for changes materially affecting users’ rights or obligations) via in-app notices, email, push notifications, or similar means.
3. Users who do not agree may terminate the service agreement before the effective date. Continued use after notice constitutes acceptance of the amended Terms.

Article 4 (Formation of Agreement & Accounts)

1. A service agreement is formed when a user submits required information in the sign-up form and consents to these Terms and the Privacy Policy.
2. Users under 14 require consent from a legal guardian. Where a higher minimum age applies by jurisdiction, that higher age prevails.
3. Third-party login (e.g., Apple/Google) may be used. Members are responsible for account security (password/device lock/2-factor authentication).
4. Members are responsible for any disadvantages arising from failure to promptly update their information.

Article 5 (Company’s Role as Intermediary)

1. The Company acts as an online intermediary (telecommunications sales intermediary) between Providers and Users for bookings and payments and is not a party to individual transactions. The primary responsibility for performance, refunds, delays, or errors in each transaction lies with the relevant Provider.
2. To enhance trust, the Company may conduct partner screening, information display, review management, and dispute-support processes.

Article 6 (Medical/Wellness Notice & Emergencies)

1. The Service and its AI features (translation/summarization/chat assistant) are for general information and convenience only. They do not constitute medical practice, diagnosis, treatment, or prescriptions. Clinical judgment rests with qualified professionals.
2. In life-threatening or urgent situations, contact local emergency services immediately.
3. Automated translation/summarization may be inaccurate. For critical decisions, verify the original text or use professional interpretation.

Article 7 (Provision, Modification, and Suspension of the Service)

1. The Company strives to provide the Service reliably.
2. The Service (in whole or in part) may be temporarily modified or suspended for reasons including scheduled maintenance, facility repair, data migration, policy/legal changes, force majeure, third-party service outages (cloud, payment, maps), or operational needs. Notice will be given before or after such events; urgent cases may be excepted.

Article 8 (Paid Services, Fees, Payments, Refunds & Subscriptions)

1. Prices, billing methods, and rules for refunds/cancellations are separately shown on the payment screen and in the [Refund/Cancellation Policy]. Currency, exchange rates, taxes, and fees may apply as of the payment time.
2. In-app payments are governed by the policies of the App Market Operator. Subscriptions may auto-renew. To cancel auto-renewal, manage your subscription in the respective app-market account settings within the deadline; deleting the app does not cancel a subscription.
3. Refunds follow applicable laws and the policies of the app market and the Provider. Withdrawal rights may be limited by law for services already commenced or customized services.
4. Cancellation/change fees and no-show rules are as posted for each program.

Article 9 (Content & Review Policy)

1. Users are solely responsible for User Content they post via their accounts.
2. Users grant the Company a worldwide, non-exclusive, royalty-free, transferable license (with rights to create derivative works) to use such User Content for Service operation, improvement, promotion, handling of reports, search exposure, translation, and summarization. For compliance, dispute resolution, and record-keeping, this license may reasonably survive membership termination as permitted by law.
3. The Company may hide, request edits, delete content, or restrict accounts without prior notice if content appears to violate laws, these Terms, policies, or third-party rights.
4. Notice-and-takedown and counter-notice procedures are described in the [Rights Infringement Report Center].

Article 10 (Intellectual Property)

1. All software, designs, text, graphics, logos, UI, code, and data in the Service are owned by the Company or their rightful owners.
2. Users may not reproduce, distribute, modify, reverse engineer, create derivative works from, or commercially exploit any part of the Service without express permission.

Article 11 (User Obligations & Prohibited Conduct)

1. Do not violate laws, these Terms, or policies; do not impersonate others, misappropriate personal data, or submit false information.
2. Do not infringe rights, or post illegal, obscene, discriminatory, violent, hateful, spam, or advertising content.
3. Do not conduct unauthorized system access, crawling/scraping, traffic manipulation, security bypass, or abuse automation tools.
4. Do not make misleading medical/health claims or engage in unauthorized sale/intermediation of treatments or drugs.
5. Violations may result in content removal, usage restrictions, account suspension/termination, and/or referral to authorities.

Article 12 (App Permissions & Notifications)

1. The App may request device permissions: Camera/Photos (reviews/document uploads), Microphone/Audio (consultation features), Location (nearby & navigation), and Notifications (booking/subscription/event alerts).
2. Users may change permissions/notifications in OS settings, but certain features may become unavailable.
3. Mobile data charges are the user’s responsibility.

Article 13 (Location-Based Services)

1. The Service may offer location-based features such as navigation and nearby recommendations. Details follow the [Location-Based Services Terms/Consent] and OS permission settings.
2. Upon withdrawal of consent, location processing ceases; retention and deletion follow applicable laws and policies.

Article 14 (Privacy)

1. Collection, use, sharing, international transfers, retention, and deletion of personal information follow the [Privacy Policy].

Article 15 (Third-Party Services)

1. The Service may integrate third-party services (maps, payments, authentication, translation/summarization, cloud). Such use is subject to the respective third parties’ terms and policies.
2. App Market Operators (e.g., Apple/Google) are not parties to these Terms and have no maintenance or warranty obligations for the App. Apple is a third-party beneficiary of these Terms; upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary where applicable.

Article 16 (Disclaimer of Warranties)

1. The Service is provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law, the Company disclaims any express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. This disclaimer does not apply to damages caused by the Company’s willful misconduct or gross negligence.

Article 17 (Limitation of Liability)

1. The Company is not liable for damages arising from (i) transactions between Users and Providers, (ii) third-party service outages, (iii) user faults, or (iv) force majeure, except where caused by the Company’s willful misconduct or gross negligence.
2. Where the Company’s liability is recognized, compensation is limited to direct and foreseeable damages up to the total amount the user paid to the Company in the preceding six (6) months (or KRW 100,000 if the user only used free services). Limitations relating to personal injury or death follow applicable law.

Article 18 (Indemnification)

1. Users shall indemnify and hold the Company harmless from losses and costs (including reasonable attorneys’ fees) arising from violations of these Terms or unlawful acts by users. If a third party raises claims against the Company due to a user’s acts, the user will defend and indemnify the Company.

Article 19 (Termination & Service Closure)

1. Members may terminate the service agreement at any time via the “Delete Account” function.
2. The Company may terminate with prior notice for violations of law/Terms, prolonged inactivity, security threats, or fraudulent use (urgent cases may be notified afterward).
3. Upon termination, data is processed per the Privacy Policy and applicable laws.

Article 20 (Notices)

1. The Company may notify users via in-app notices, push notifications, email, SMS, or other reasonable means. Where individual notice is impracticable, a notice within the Service may suffice.

Article 21 (Governing Law & Jurisdiction)

1. These Terms are governed by the laws of the Republic of Korea. If disputes are not amicably resolved, the Seoul Central District Court has exclusive jurisdiction as the court of first instance. Mandatory consumer-protection laws of other countries may prevail where applicable. These Terms are provided in Korean, English, and Japanese; in case of discrepancies, the Korean version controls.

Article 22 (Miscellaneous)

1. Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
2. No Assignment: Users may not assign or pledge any rights or obligations under these Terms without prior written consent of the Company.
3. Force Majeure: The Company is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, war, epidemics, government actions, power outages, communication failures, or third-party service outages.

Addendum (Company Information)

• Legal Entity: Winners& S Co., Ltd. (주식회사 위너스앤에스)
• Representative: Miae Seo
• Address: 25 Beopjo-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, Republic of Korea
• Business Registration No.: 892-87-00318
• Customer Support: KakaoTalk – https://open.kakao.com/o/gsC9c1Qh
• Data Protection Officer: Jihye Park
• Hosting Provider: AWS
• Related Policies:
• [Refund/Cancellation Policy (link to be added)]
• [Privacy Policy (link to be added)]
• [Location-Based Services Terms (link to be added)]
• [Rights Infringement Report Center (link to be added)]